Overview
An exciting opportunity has arisen for a diligent Lettings Officer to oversee and manage a portfolio of properties, ensuring excellent customer service and a seamless property management process in the Liverpool/Merseyside area.
Client Details
Our client is a large organisation within the Property industry, renowned for its commitment to providing high-quality housing services. They take pride in managing a sizable portfolio of residential properties across the country, emphasizing customer satisfaction and sustainable practices.
Description
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- To provide a customer focused lettings services ensuring that there is a seamless service is always provided to customers.
- To manage new enquiries via email, face to face, social media and telephone.
- To have a working knowledge of all software and ICT systems within the branch and the wider Regenda group.
- Be flexible and provide customers with a service that meets their needs, be empowered to do the right thing to resolve problems and take ownership of driving customer satisfaction and effective communication.
- To process tenancy applications in line with company policies including reference and affordability, legislative requirements and coordinate move-ins with the residential management team.
- To process payments including deposits and first month’s rent in accordance with Company policies.
- Work closely with the residential management team to ensure a positive transition from letting to management. Ensure collaborative working relating to scheme performance in relation to rents, void, turn around, and customer feedback at Exit interviews.
- To carry out viewings on available properties, negotiate rent and provide arrange tenancy paperwork.
- To ensure compliance with all relevant lettings and property management related legislations and regulations.
- Work to team and individual targets and contribute to the overall branch performance.
- Assist the lettings Manager with the marketing and letting of all available properties in line with KPI’s and income targets.
- To be responsible for generating leads and business generation.
- Registering enquiries and arranging appointments for viewings and market appraisals in line with the office and individual targets and KPI’s.
Profile
- A strong background in property sales or lettings.
- Knowledge of property laws and regulations.
- Exceptional customer service skills.
- Ability to handle property management tasks efficiently.
- Good negotiation and communication skills.
- Aptitude for handling conflicts and resolving issues.
- Ability to work in a fast-paced environment and meet deadlines.
Job Offer
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- Competitive hourly rate
- A temporary role with a possibility of extension or perm contract
- Opportunity to work in a large organization in the Property industry.
- Dynamic and supportive work environment.
- Exposure to a wide range of property management experiences.
