Overview
- Customer Service Manager
- £40,000 – £41,000
- Manufacturing Industry
- Brghouse, Huddersfield – (great links to the M62)
Client Details
Page Group are working with a leading manufacturing business providing products into a national B2B customer. As the business continues on their journey to drive improvements and efficiency, they are looking for a new Customer Service Manager to join their offices in Brighouse
Description
- Lead the Customer Service Department of 4fte to provide world class service to B2B customers
- Manage the post sale process including complaints, repairs, installs and parts
- Build strong working relationships with key national B2B customers through regular and transparent communications
- Drive continuous improvement across the function looking at all process and procedures, ensuring they are robust and fit for purpose
- Provide reports and key insight into board level
- Work cross functionally with logistics, productions, sales and finance to manage the customer journey
- Feedback to production on any quality issues to reduce recurrence
- Undertake route cause analysis around customer complaints to reduce recurring issues
- Implement, manage and drive KPI Performance across the team
Profile
- Experience in a similar Customer Service Management role
- Strong people manager
- Ability to lead and inspire
- Ability to improve process and procedures
- Customer centric approach
Job Offer
Based in the Brighouse, Huddersfield area, this is a fantastic opportunity to join a leading manufacturing business in the role of Customer Service Manager. The role offers:
- £40,000 – £41,000 salary
- 25 days holiday plus bank holidays
- Free parking
- Company Pension
- Company Sick Pay
- Located with great links to M62
