Overview

  • Customer Service Manager
  • £40,000 – £41,000
  • Manufacturing Industry
  • Brghouse, Huddersfield – (great links to the M62)

Client Details

Page Group are working with a leading manufacturing business providing products into a national B2B customer. As the business continues on their journey to drive improvements and efficiency, they are looking for a new Customer Service Manager to join their offices in Brighouse

Description

  • Lead the Customer Service Department of 4fte to provide world class service to B2B customers
  • Manage the post sale process including complaints, repairs, installs and parts
  • Build strong working relationships with key national B2B customers through regular and transparent communications
  • Drive continuous improvement across the function looking at all process and procedures, ensuring they are robust and fit for purpose
  • Provide reports and key insight into board level
  • Work cross functionally with logistics, productions, sales and finance to manage the customer journey
  • Feedback to production on any quality issues to reduce recurrence
  • Undertake route cause analysis around customer complaints to reduce recurring issues
  • Implement, manage and drive KPI Performance across the team

Profile

  • Experience in a similar Customer Service Management role
  • Strong people manager
  • Ability to lead and inspire
  • Ability to improve process and procedures
  • Customer centric approach

Job Offer

Based in the Brighouse, Huddersfield area, this is a fantastic opportunity to join a leading manufacturing business in the role of Customer Service Manager. The role offers:

  • £40,000 – £41,000 salary
  • 25 days holiday plus bank holidays
  • Free parking
  • Company Pension
  • Company Sick Pay
  • Located with great links to M62

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