Air Import Controller – Ashford

Overview

Client Details

Our client is a leading global freight forwarding company known for its commitment to delivering efficient, reliable logistics solutions across the world. With a strong reputation for innovation and excellence, they offer a collaborative work environment where employees are valued and empowered to make an impact. The company is dedicated to providing top-tier services to its clients, ensuring seamless operations and fostering long-term relationships built on trust and exceptional service.

Description

• Manage and coordinate the full process of air import shipments, ensuring that all activities are conducted in accordance with company standards, regulatory requirements, and customer expectations.
• Act as the primary point of contact for clients, providing regular updates on shipment statuses, addressing inquiries, and offering proactive solutions to any potential delays or disruptions.
• Collaborate with carriers, vendors, and internal teams to ensure the smooth flow of goods, managing any issues related to documentation, customs clearance, or logistical delays.
• Accurately prepare and review critical shipping documentation including air waybills, customs declarations, and bills of lading, ensuring compliance with all international shipping and customs requirements.
• Work closely with customs brokers to facilitate the timely clearance of shipments and ensure that all customs documentation is completed correctly and in line with global regulatory standards.
• Continuously monitor and track shipments, identifying potential issues before they escalate and resolving discrepancies quickly and efficiently to avoid delays.
• Assist in the billing and invoicing process, ensuring accuracy in the preparation and delivery of customer invoices, and managing any discrepancies related to billing.
• Build and nurture long-term relationships with clients, vendors, and other stakeholders, ensuring a high level of customer satisfaction and repeat business.
• Identify and implement process improvements to enhance operational efficiency, reduce costs, and improve service levels.

Profile

• A minimum of 2-3 years of experience in air freight operations, specifically in air import management or a similar role within the logistics and supply chain sector.
• Strong knowledge of international air freight regulations, customs procedures, and associated documentation, including experience with customs clearance and compliance processes.
• Exceptional organisational skills with a keen eye for detail, ensuring that all shipments are processed accurately and efficiently.
• Proven ability to handle multiple tasks simultaneously in a fast-paced and deadline-driven environment, while maintaining a high standard of work.
• Strong communication skills, both written and verbal, with the ability to liaise effectively with clients, vendors, and internal teams at all levels of the organisation.
• Proficiency in Microsoft Office Suite and freight management systems (e.g., Cargo Wise, SAP, or similar software).
• A problem-solving mindset with the ability to think on your feet and address operational challenges as they arise.
• A customer-focused attitude with a commitment to delivering high-quality service and ensuring client satisfaction.
• Ability to work collaboratively as part of a team while also being able to take ownership of tasks and manage them independently.

Job Offer

• A competitive salary that reflects experience and skills, along with a comprehensive benefits package.
• Opportunities for career development and growth within a rapidly expanding company in the logistics sector.
• A supportive and dynamic team environment where your contributions are valued and recognised.
• Access to continuous training and professional development programs to enhance your skills and knowledge.
• Additional benefits such as health insurance, retirement contributions, performance-based bonuses, etc.